Always Provide Correction In Private And Praise In Public.
You know what’s great about New York? The threshold for citizenship as a New Yorker is actually pretty short. Like, if you come to New York and you still like it two years after you arrive here and you still think its great and you’re having a good time and you haven’t been totally ground down and go limping back to wherever the fuck you came from…you know what? You’re in.
People want to be part of ideas. Being part of a company who builds a successful product is cool… but being part of an idea is a lot more attractive. If you can build a business where both your employees and your customers think they’re part of an idea, you’ve created something special.
Remember every customer. Smile when you see them coming.
We forget too easily that innovation and ingenuity have solved most major problems in the past. Living sustainably means learning the lessons from history. And chief among those is that the best legacy we can leave our descendants is to ensure that they are prosperous enough to respond resiliently to the unknown challenges ahead.